Recruitment process
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Job Summary:
The Device Management Specialist (Mobility) will be responsible for the deployment, configuration, management, and support of mobile devices (including smartphones, cell phones, tablets, etc.) within the organization. This role involves working closely with the Unified Endpoint Manager, Printing Device Management Specialist, and Workstation Device Management Specialist to ensure a cohesive approach to endpoint management.
Key Responsibilities:
Mobile Device Deployment and Configuration:
Develop and implement standardized processes for the deployment and configuration of mobile devices.
Ensure that all mobile devices are configured according to company policies and industry best practices.
Manage mobile device provisioning and enrollment processes.
Mobile Device Management and Support:
Monitor and maintain the health and performance of mobile devices.
Provide technical support and troubleshooting for mobile device-related issues.
Manage mobile device inventory and lifecycle, including procurement, deployment, maintenance, and decommissioning.
Collaboration and Coordination:
Work in conjunction with the Printing Device Management Specialist and Workstation Device Management Specialist to ensure a unified approach to endpoint management.
Collaborate with IT, cybersecurity, and other relevant teams to ensure mobile device security and compliance.
Participate in cross-functional projects to enhance overall endpoint management.
Security and Compliance:
In coordination with the Endpoint Security Specialist and Policy and Compliance officer
Implement and manage security measures for mobile devices, including mobile device management (MDM) solutions, encryption, and patch management.
Ensure compliance with regulatory requirements and internal security policies.
Conduct regular security assessments and vulnerability scans on mobile devices.
Policy Development and Documentation:
Develop and maintain policies and procedures related to mobile device management.
Document mobile device configurations, processes, and support procedures.
Ensure that all documentation is up-to-date and accessible to relevant stakeholders.
Training and Awareness:
Develop and deliver training programs to educate employees on mobile device best practices and security measures.
Promote a culture of security awareness within the organization.
Continuous Improvement:
Stay updated on emerging technologies, trends, and best practices related to mobile device management.
Recommend and implement improvements to enhance mobile device management processes and tools.
Qualifications:
Bachelor’s degree in Information Technology, Computer Science, or a related field.
Minimum of 3-5 years of experience in mobile device management or a related role.
Strong understanding of mobile device deployment, configuration, and management tools and technologies.
Knowledge of regulatory requirements and industry standards related to mobile device security and compliance.
Excellent analytical, problem-solving, and communication skills.
Ability to work independently and as part of a team.
Relevant certifications (e.g., CompTIA Mobility+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL) are a plus.
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