Technical Service

Role and Responsibilities

We are looking for: 
As a part of the Syensqo GBU Technology Solutions, the Mining Solutions business aim is to be the first choice of our customers as their partner because our leadership in product innovation and application expertise consistently drives value for their operation. This leads to profitable, sustainable growth for Syensqo above our specialty chemical peers. 
The Mining Technical Service and Development (TS&D) team’s role as a part of the commercial organization is focused on industry-leading technical selling capability development and execution.  
We count on you for: 
Expectations of Regional Technical Manager 

• Mineral Processing Flotation Application Expertise. A strong base of sulfide flotation application knowledge, and a drive to keep learning, especially in Cu, Cu/Mo, and polymetallic applications. Apply this expertise to identify opportunities, develop new applications, drive innovation, and support product commercialization with current and potential clients;
• Analytical Thinking. Ability to assess technical projects and product applications, asking the right questions and identifying gaps to support efforts of the subject matter experts in developing solutions;
• Results Orientation. Drive results through the work of others - both directly through your work but also through significant interaction with the sales, R&I and product management teams. Set clear expectations, provide feedback and hold the team accountable for the behaviors and results. Demonstrate an urgency in your work to keep projects moving forward in areas that we can control;
• Strategic Planning. Understand near-term and long-term business needs; customer and competitive situations to prioritize activities for the overall success of the business;
• Collaboration & Communication. Effectively communicate and work with people across the organization. Understand and discuss when there needs to be tradeoffs between competing priorities and focus on team-wins rather than individual success. Use systems and tools to communicate across the organization.  
  

Activities of the Role: 

• Work very closely to the Regional Sales director and sales managers to assess the regional priorities and decide how to support those targets with local and external support;
• Coordinate the regional pipeline of projects, with a focus on the field of formulations and new products, to better service our key customers' needs, allowing us to grow our business with customized solutions. Ensure the follow-up of technical evaluations from their identification to their industrial validation and potential commercial implementation, prioritizing those with the greatest impact on recovery, selectivity, operational efficiency, and business growth;
• Spend time at customer sites supporting key customer relationship development and key technical projects, alongside the account managers;
• Help manage internal lab work and coordinate external testing for the region. Define and manage field analytical testing and equipment capabilities (internal and external);
• Build Technical Skills in the regional sales team, and ensure proper practices are employed for Trial Planning, Customer Technical Value calculation, Technical Communication, and Project Management. Support training of statistical analysis and tools (RefDisk, JMP) and Select-A-Guides;
• Support the Global Technical Director’s activities to develop the global technical organization through best practice sharing, supporting projects as needed, and providing ideas to improve how we work. 

Experience and Skills

You can count on us for:  
- Regular development opportunities to learn more mineral processing applications and chemical solutions with your exposure to our customers’ challenges around the globe;
- An active role in defining the short and long term business priorities for the Mineral Processing market segment, working with cross-functional peers in Sales, Product Management, Research & Innovation, Marketing and Supply Chain;
- Ability to explore new ways to develop and deliver our technical service expertise to our customers; along with the opportunity to work on new field formulation development and shape how we commercialize new products from our Innovation Process projects.  
You will bring:  
- 10+ years experience in mining specialty chemicals applications. Experience in sulfide flotation applications;
- Engineering or chemical related Bachelors of Science Degree, preferably Mining, Metallurgy, Materials Science or Chemistry related;  
- Results orientation. Effectiveness in influencing others and driving results through your direct and indirect reporting team;
- Ability to consider long-term objectives and develop systems for people development and effectively sharing organizational knowledge to strengthen the team’s capability to maintain our Technical Service advantage into the future in all markets.  
- Bilingual English/Spanish capabilities are strongly preferred.  

What We Offer

You can count on us for:  
- Regular development opportunities to learn more mineral processing applications and chemical solutions with your exposure to our customers’ challenges around the globe;
- An active role in defining the short and long term business priorities for the Mineral Processing market segment, working with cross-functional peers in Sales, Product Management, Research & Innovation, Marketing and Supply Chain;
- Ability to explore new ways to develop and deliver our technical service expertise to our customers; along with the opportunity to work on new field formulation development and shape how we commercialize new products from our Innovation Process projects.
Additional information:
- Regional travel expected to be 40-60%, depending on project activity.  
- Able to support physical activity for trial setup and operation at the customer site. Work extended shifts as required to support the trials.