Customer Service Representative NAM (Late Shift)

We are looking for:  

Strong Customer Service focused professional, dedicated to help internal and external customers by addressing their needs and exceeding their expectations. The Customer Service Representative acts to serve as a liaison between customers and other internal functions and translates customer requirements into internal actions 

We count on you to: 

• Act as a main point of contact and “order owner” for customers within assigned portfolio 

• Manage effective and accurate order processing from order placement to invoicing and follow-up 

• Ensure customer complaints are handled timely, regular follow ups provided to customer, work on reducing number of complaints, support complaint cycle close within target dates 

• Perform any required invoice adjustments / return of material as per global guidelines, obtaining and documenting all necessary approvals 

• Proactively identify and implement improvements within CS processes, lead or participate in different projects if required 

You will bring: 

• 2 years experience in a similar role 

• Bachelor's degree in a relevant subject 

• Fluent/Native English 

• Strong customer focus 

• Excellent communication and collaboration skills 

• Ability to work independently and within a team (team player mindset) 

• Ability to work in a fast moving, business intense environment, at high accuracy and speed 

• Willingness to act proactively and identify opportunities for improvement 

• Microsoft 365 proficiency 

• SAP and SalesForce knowledge considered a bonus 

You will get: 

• The Portuguese annual base salary range reasonably expected to be paid for this new hire is: 23,970.00€ to 27,500.00€.  Actual compensation will be determined based on factors such as skills, experience, qualification and internal equity and can ultimately be more or less than the posted salary range. 

• Health insurance 

• 16 weeks of maternity/paternity and co-parenting leave 

• Training Platform for all employees 

• Free Well-Being sessions (physical and psychological) 

Additional information:  

• Location: Lisbon, Portugal 

• Hybrid working model: at least twice a week onsite 

• Fixed term contract with possibility of renovating into a permanent contract 

• Late Shift: from 2.00PM to 11.00PM (On office days, leave time is flexible so as to accommodate for safe commute home to complete work shift.)